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Terms and Conditions

Shopping Regulations

1. Seller’s Rights and Obligations
a) The seller must handle any final order placed, and send and deliver the ordered goods to the shopper’s address.
b) All personal data provided in the course of the registration process is confidential.
c) The seller must erase any registered customer from the database should the customer so require.
d) The seller may refuse an order if the purchaser repeatedly fails to comply with their commitment to receive the goods and pay the purchase price.
e) The seller may withdraw from the purchase contract (final order) if its performance is rendered impossible, unless they agree upon a new performance with the purchaser.

2. Shopper's Rights and Obligations
a) The shopper must indicate their correct and complete mailing address to which the ordered goods are to be sent.
b) The shopper must receive the goods ordered, and pay in return for the same the total price including any charge of postage. The customer shall be told the final price at the time of filling out the order prior to final confirmation.
c) The shopper shall be entitled to cancel the order sent within 2 hours of sending to the following e-mail address: hemannsro@quick.cz in Czech, English, German or Polish, or via the following phone number: 00420558676160 (in Czech)
d) The shopper may request that their personal data be erased from the database provided that they do so in writing to the following address: Hemann,s.r.o , Okružní 1495, 739 11 Frýdlant nad Ostravicí ,CZ, or the email address: hemannsro@quick.cz, in Czech, English, German, or Polish.

Terms and Conditions

1. Introductory Provisions
The present conditions and terms apply to the purchase of goods at the HEMANN, s.r.o. e-shop; the terms and conditions provide a detailed definition and specification of the rights and obligations of the seller (Hemann) and the shopper (the customer).

2. Order and Conclusion of a Purchase Contract
a) All orders placed via Hemann’s e-shop are binding upon the concerned parties. By placing an order, the shopper confirms their familiarity with the terms and conditions, as well as the Rules of Complaints, and that they approve thereof.
b) The order constitutes a draft purchase contract. A purchase contract shall be deemed to have ensued once the shopper receives the ordered goods.
c) The product offered, its price and estimated availability from the warehouse, shall be valid until the order is confirmed.
d) The validity of an electronic order is conditioned upon the completion of all data and information required by the order (registration) form.
e) The place of delivery of goods is at the address indicated by the purchaser in the order form online.
f) The title to the goods shall pass over to the shopper once the full purchase price is paid.
g) By filling out the order (registration) form or final order, the shopper gives their consent to the seller to gather and archive the shopper’s personal data and completed purchases.

3. Complaints
a) Any complaints shall be handled in line with the Rules of Complaints of Hemann, s.r.o. e-shop, and the Rules of Complaints in force in the Czech Republic.
b) The shopper shall deal with their complaints regarding goods directly at Hemann, s.r.o.
c) Complaints against goods may be placed with Hemann, s.r.o, subject to the terms of the Rules of Complaints, at the following address:
e-mail: hemannsro@quick.cz , phone: 00420558676160 (in Czech)
or in writing posted letter.

4. Withdrawal from a purchase contract (return of goods) Subject to the applicable provisions of the Civil Code of the Czech Republic and consumer protection legislation, the shopper may withdraw from any contract concluded via the e-shop within 7 days of receiving the goods. If they decide to do so, they must send back the damaged goods exhibiting no signs of use or wear and wrapped in the original packaging within the specified term (the date of delivery to the seller is crucial). Upon receiving the returned goods, the seller shall refund the amount corresponding to the purchase price to the shopper by return of mail using a predetermined method, at the latest within 30 days.
The shopper must not withdraw from the contract, see Civil Code Article 53(8) (valid in the Czech Republic only).

5. Concluding Provisions
a) The applicable version of the present terms and conditions is that shown on the seller's website on the day an electronic order is sent by the shopper, such are valid and binding only upon natural entities and any relationships governed by the Civil Code of the Czech Republic. The present terms and conditions do not apply to any relations with entrepreneurs as such are covered by the provisions under Article 409 et seq., Commercial Code of the Czech Republic.
b) By placing their electronic order, the shopper unreservedly accepts all of the provisions under the conditions and terms, the applicable price of the ordered goods including any transport or postage charges as specified in the Hemann, s.r.o. catalogue on the day of dispatch of the order, unless agreed demonstrably otherwise in the given specific case. A dispatched purchase order shall be irrevocably binding upon the shopper.

Rules of Complaint

1. Introduction
Complaint management is governed by the present Rules of Complaint, which draw upon the legal regulation under the Civil Code and consumer protection legislation (Czech Republic). The present Rule of Complaint shall prevail over any disposable provisions of the law. Other issues as well as any issues not expressly treated by the present Rules shall be governed by the law. The present Rules of Complaint apply to goods purchased at Hemann’s e-shop. The seller shall provide a guarantee for the quality and completeness of the delivery. The goods shall be supplied with a guarantee indicated with each product.
Once the consignment/goods have been received, the shopper shall be obliged to check such product. Where the shopper finds an apparent flaw in the goods, or a difference between the invoice and actually delivered goods, they shall contact the seller in writing to the address indicated in the purchase invoice or by telephone or e-mail:
hemannsro@quick.cz
The staff in charge shall deal with the complaint with the seller. The notice needs to be filed immediately, at the latest, however, within 3 days of receiving the goods at the e- mail address hemannsro@quick.cz (in Czech, English, German, or Polish) or by phone at 00420558676160 (in Czech), it being understood that at that time the consignment is deemed to be complete and without flaws. If the shopper fails to do so, they run the risk of having their complaint unacknowledged and the goods will be deemed to have been delivered in good order.

2. Place of Lodging Complaints
Shoppers shall place their complaints regarding product defects with Hemann, s.r.o.

3. Method of Applying the Complaint
Please send any claimed goods (not in cash on delivery manner) along with the purchase documents and accurate description of the defect to HEMANN, s.r.o.
Send claimed goods via Česká pošta – as a common business parcel or using any of the mail order providers (PPL, DPD, etc.). If the complaint is sent as cash on delivery it will not be accepted! We recommend taking out a policy for the consignment and packing, responsibility for any damage or loss in transport shall not be borne by the seller, and goods do not even have to be received by the seller as a complaint.
In order to place a complaint, the shopper must:
- provide a document attesting to the purchase of goods
- provide the original packaging
- attach an accurate account of the defect (if possible with a description of the of the defect).

4. Replacement of Goods
The shopper shall be entitled to have defective goods replaced with a good product. The complaint must be settled with no undue delays within such term as stipulated by the law (in the Czech Republic), i.e. within 30 days of receiving the respective consignment unless the seller and consumer have agreed upon a longer term in writing.
Complaint management shall be completed on the day on which the settled complaint has been sent to the shopper and the goods have been prepared to be received, in person by the customer (within the Czech Republic only) where the goods have been received from the customer at the seat of the company. The customer shall be informed of the settled complaint either by telephone or e-mail.
In the event of an unjustified complaint the goods shall be returned with the attached opinion of our staff member who dealt with the complaint. In the event of recurring and clearly unjustified complaints, the shopper will be charged with the unnecessarily expended costs for each such complaint. The same applies to wherever goods returned for complaint are unaccompanied by documents attesting to the purchase or accurate account of claimed defect.

5. Concluding Provisions
The present Rules of Complaint shall take effect on 28 March, 2007 and shall be valid in the territory of the Czech Republic. By purchasing the goods, the shopper approves of the Rules of Complaint and undertakes so to respect.
The seller reserves the right to enter changes in the Rules of Complaint without prior notice.
Terms of Delivery (apply to the Czech Republic only)

Goods delivered within the Czech Republic:
• by post – cash on delivery service,
• personal pick up at the seat of Hemann, s.r.o, Frýdlant nad Ostravicí,
• personal pick up at Hemann, s.r.o. distribution warehouses (see “Distribution and Sales Warehouses” in the main menu).
The goods shall remain the property of the seller until fully paid for.
An order may be withdrawn without stating the reasons and any sanction before the goods are dispatched only, with no undue delay after the confirmation of order receipt delivered by Hemann to the orderer’s e-mail address, at the latest however, within 2 hours, see the Rights and obligations of the shopper. The ordered goods are dispatched by the seller at the latest within two business days of receiving an order. Otherwise, the seller may request the compensation of any costs incurred.

Risk of Damage to Goods
The risk of any damage to goods shall pass to the shopper at the time of receiving the goods from the seller and/or forwarder, see the Rules of Complaint.
Terms of Payment (apply to the Czech Republic only)
Purchases up to CZK 1500, postage and carriage CZK 120, express delivery charge (as requested by the customer) CZK 50
Purchases over CZK 1500, postage and carriage CZK 0, express delivery charge (as requested by the customer) CZK 50
Purchases over CZK 1000, Gvaranal extra tablets gift
Business parcel charge of CZK 50, delivery within 24 hours from placing an order (as requested by the customer).
Cash on collection
Cash on delivery – to be paid upon receipt of goods (within the Czech Republic only)
All goods to be delivered with a tax document.
All prices are contractual prices in line with the applicable price list.

CONSIGNMENTS ABROAD (outside the Slovak Republics)

Terms of Payment

In Slovakia, Hemann’s product distributor is OHM, s.r.o, 85101 Bratislava, Handlovská 26, tel 00421263813897, e -mail: OHM [info@ohm.sk] .

Purchase of goods
- up to €300: postage & packing cca € 25
- over €300: no postage & packing charges

Payment
Upon receipt of the order (outside the Slovak Republics) the orderer is sent a pro forma invoice to the email address they entered. Once the invoiced amount has been paid and credited to the sender’s account, the goods are dispatched with no undue delay. The goods sender’s account is in Czech Crowns.
Account no. : 19-3684030297/0100
Name and address of the account owner:
Hemann,s.r.o.
Okružní 1495, 739 11 Frýdlant nad Ostravicí, Czech Republic,
please quote the pro forma invoice no. as the variable code.
Name and address of bank:
Komerční banka, Frýdek Místek, Nádražní 1087, 738 01 Frýdek Místek, CZ
SWIFT code: KOMBCZPPXXX ,
IBAN: CZ7201000000193684030297
Transport
1) By Czech Post
2) DHL or any other mail order provider

pomocí pRSo 3.03 pro HEMANN s.r.o. vyrobilo MrijaStudio 2009